1. Due to hygienic
reasons once the AUTOilet is installed it can not be returned
or exchanged unless it is faulty.
2. The AUTOilet comes with a 1 year limited
manufacturers Return to Base Warranty, The unit must be
sent back to Hydro Hygiene in all cases of warranty claims.
Please contact Hydro Hygiene before claiming on the warranty.
3. The postage and packaging on all returns
and warranty claims must be covered by the client. Hydro
Hygiene will not be responsible for any cost relating to
the AUTOilet being returned to them.
4. If the unit is transferred to another
person without the consent of Hydro Hygiene within 1 year
of installation then the warranty is void,
5. If your cistern is supplied by a gravity
fed tank system then there might not be sufficient water
pressure for the AUTOilet. If this is the case then a separate
supply must be installed from the mains water supply in
the house. Or an additional pump installed. Hydro Hygiene
will not be responsible for any additional parts that might
be required if the water pressure is not compatible with
the AUTOilet.
6. It is the clients responsibility to
make sure that the AUTOilet is compatible with their system.
Hydro Hygiene except no responsibility if the unit is not
compatible with their system. Please make sure that you
have the correct AUTOilet for your system before installing
it.
7. If the AUTOilet has to be returned
then this must be within 7 days of delivery, complete with
all packaging and components, not installed in anyway and
in a condition that can be resold. The client pays for the
cost of the shipping back to Hydro Hygiene. Once we are
satisfied that these conditions have been met then your
purchase will be refunded.
Terms and conditions for Special 1 month Trial Period for Website and Telephone Offer
LIMITED PERIOD OFFER: For a limited period, we have launched a scheme that guarantees to refund the Sale amount on the spot*, in case you are not satisfied with your purchase. Please obtain an RMA (Returned Merchandise Authorization) number from us, by submitting the simple Application then send the product back to us within 30 days of your receipt of the product for a no-hassle refund** (with 10% reduction on handling charges).
This offer is exclusive to our website and telephone orders no other orders will be eligible for this offer. Once purchased you will receive an invoice with a special order number indicating that you bought the AUTOilet from our website or through contacting us via telephone.
INSTALLATION SERVICE
We only sell the finest toilet seat bidets that money can buy. On placement of order, we will install the bidets by scheduling an appointment with the Buyer. Your credit card will be charged once we have installed your seat.
PAYMENT METHODS
We accept the following mode of Payments:
** FOR YOUR SECURITY **
Your billing name, address and phone number must match exactly what the credit card company has on file for you. We reserve the right to cancel any order that does not match these criteria.
Transactions are 100% secure with 128-bit encrypted SSL technology. Hydro Hygiene does not keep your credit card number on file or use your personal information for anything except order processing and installation.
CANCELLATIONS and RETURNS
Once an item has been shipped or installed, customers are responsible for shipping charges both ways for all returns . Please do not ship your package back until you receive a Return Merchandise Authorization number from us. Unauthorized returns without an RMA will be refused. The customer pays all shipping costs for all returned items.
Returns Instructions
All returned products must have a Return Merchandise Authorization Number (RMA#) paper work enclosed inside the box. Please submit online request for a RMA number. Include your name, address, telephone number, Order number, the name of the productand serial number of the AUTOilet you are returning, and the reason for the return. No returns will be accepted without an authorization number. The AUTOilet must be returned in its original un-damaged box with all components included .The AUTOilet must be in perfect working order with no damage, marks, Scratches on it. The Electrical cable must not be shorter than 1750mm to the end of the copper cores. Fixing bolts are not to be cut and should be in original condition.
Other restrictions may apply.
Warranty
All Warranty repairs and replacements are made totally at the discretion of the manufacturer under their terms. All prices, specifications and product availability are subject to change without notice.
Disclaimer of Liability
By purchasing any product from Hydro Hygiene, the customer agrees to our Terms and Conditions, and our Liability clause: Hydro Hygiene, its owners, employees and representatives are not responsible for the proper use or installation of any product. The products we carry are hand-made and we cannot guarantee the time when the product will be available, or when it will be installed. Most items will be charged to your credit card at the time you place your order. The customer assumes all responsibility for the proper use of our products. The customer assumes all liability for any damages to people and/or physical property in the use and installation of all products purchased from Hydro Hygiene
Hydro Hygiene is not responsible in any form, directly or indirectly, for damages or injuries to people or damage to personal property arising from the purchase of any bidet (DIB series) from Hydro Hygiene. The sole responsibility for the proper use and installation of products, in case not installed by Hydro Hygiene , rests entirely on the customer, or his representative, who purchases our products, or the person(s) who uses or installs our products. By completing your order, you agree that Hydro Hygiene is not responsible for the accuracy of product descriptions made by the manufacturer of any product and that neither Hydro Hygiene responsible for any damages, and the customer agrees to pay for any and all court costs and legal fees resulting from any litigation or law suits filed against Hydro Hygiene agree, its owners, employees or representatives.
Hydro Hygiene is not responsible for pricing errors and typographical errors or the accuracy of product photographs. All Prices and Terms subject to change without notice. In case of an unexpected price increase, we will request your approval before proceeding with your order.
Shipping and instalition charges are non refundable and are solely the responsibility of the client. Hydro Hygiene expect no reponsability for any shipping and instalation charges. Terms and conditions must be met otherwise a refund can not be given.
